Reference

Terms That Govern Your r77 Account

These terms set out what you agree to when you open and use an r77 account — from deposits via bKash, Nagad, or Rocket through to withdrawals and game access.

Account eligibility appliesLocal law governs accessbKash · Nagad · Rocket coveredOne account per person
r77 Terms That Govern Your r77 Account
TERMS CONTACT

Reach Us About These Terms

If you have a question about how these terms apply to your account — a withdrawal hold, a wallet mismatch, or an eligibility query — our support team can clarify. Reach out through any of the channels below and reference your account ID for a faster response.

Live Chat Open the chat widget from any page on r77. Available during peak hours for account and terms queries; response times vary by queue.
Email Support Send your terms or account question to our support address. Include your registered mobile number and a brief description of the issue.
Help Centre Our help pages cover common terms questions — wallet rules, account limits, and eligibility. Check there first for a quick answer.
HOW WE OPERATE

How r77 Handles Your Account Data

We hold your account data only as long as it is needed to operate your account and meet our obligations. You can request a copy of the data we hold or ask us to close your account by contacting support with your registered details. All account sessions run over encrypted connections, and your wallet credentials are never stored on our servers — payments clear through bKash, Nagad, or Rocket's own secure flows.

Data Retention

We keep account records for as long as your account is active and for a period after closure as required by applicable rules in your region.

Account Security

Two-step verification is available on your account. We recommend enabling it via your account settings to protect your wallet and login.

Access Requests

To see what data we hold on your account, contact support with your registered mobile number. We will respond within a reasonable timeframe.

Account Closure

You can request account closure at any time through support. Outstanding wallet balances must be withdrawn before closure is finalised.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If your question is not here, contact support with your account ID.

Account access depends on your local law and eligible region. You must meet the age requirement set by your jurisdiction and confirm that online gaming is lawful where you are located.

No. One account per person is the rule. If we detect duplicate accounts linked to the same identity or device, both accounts may be suspended pending review.

Use the account recovery option on the login page. You will receive a one-time code to your registered mobile number to reset your password and regain access.

Withdrawals are returned to the wallet used for the original deposit — bKash to bKash, Nagad to Nagad, Rocket to Rocket. We verify the wallet match before processing any withdrawal request.

We will notify you through your registered account before any material change takes effect. Continued use of your account after that notice means you accept the updated terms.

Contact support and request closure. Any remaining wallet balance must be withdrawn first. We will confirm closure once the balance is cleared and the request is verified.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.