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Legal Terms That Work for You

This page covers how r77 handles your account data, what terms apply when you use our platform, and how to contact us when something needs fixing.

Account TermsData & PrivacyContact RightsCookie PolicyJurisdiction Notice
r77 Legal Terms That Work for You
DATA AND ACCOUNT SECURITY

How We Protect and Handle Your Data

We take a few concrete steps to keep your account and personal data safe. Account login uses OTP verification sent to your registered mobile number — no one can access your account without that code. Payment details like your bKash or Nagad number are stored in encrypted form and never shared with third parties outside of the transaction process. If you want to know what data we hold on you, you can request a copy through your account settings or via our support team. If any detail is wrong, you can ask us to correct it.

OTP Login

Every login requires a one-time code sent to your mobile. This applies to account changes and withdrawal requests, not just the initial sign-in.

Encrypted Wallet Data

Your bKash, Nagad and Rocket details are encrypted at rest. We access them only to process a transaction you initiate from your account.

Data Access Requests

You can request a full export of your account data at any time. Submit the request from your account settings and we will process it within the timeframe our policy sets out.

Retention and Deletion

We keep your data while your account is open and for the required period after it closes. After that period, personal data is deleted or anonymised.

REACH OUR TEAM

Contact Us on Legal or Account Matters

If you have a question about your rights, want to request a copy of your data, or need to report a concern about how your account is managed, our support team handles these directly. Use live chat for the fastest response, or send a message through the contact form if your query needs a written trail.

Live Chat Open the chat widget from your account dashboard. Our team handles legal queries, account access issues and data requests through the same channel.
Email Support Send account or legal questions to our support address shown in your account settings. We aim to respond within one business day.
Account Help Page Your account settings page has a direct link to submit data access or correction requests without going through general support.

What You Need to Know About Your Rights

Common questions about legal terms, data handling and account rights — answered straight from the platform side.

Access depends on your local law and eligible regions. We recommend checking whether online gaming is permitted in your area before opening an account with us.

Go to your account settings and use the data request option, or contact our support team directly. We will process the request and provide your data in line with our retention policy.

Your wallet details are deleted or anonymised after the required retention period ends. We do not keep payment information beyond what our policy requires after account closure.

We notify you through your registered account before major changes take effect. If you continue using r77 after the notice period, that counts as acceptance of the updated terms.

Reach us via live chat or the support email shown in your account settings. We can review and correct account data — submit the request with your registered mobile number for verification.

We share data only where needed to process your transactions — for example, with payment processors handling your bKash or Rocket transfer. We do not sell your data.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.